Frequently Asked Questions (FAQs)

1. What products do you sell?

We specialize in authentic Pokémon cards and collectibles, including:

  • Booster packs

  • Elite Trainer Boxes (ETBs)

  • Special edition sets

  • Rare and collectible cards

  • Sealed Pokémon products

Our goal is to provide collectors with high-quality and carefully sourced items.

2. How can I place an order?

Placing an order is simple:

  1. Browse our collection and select your desired product.

  2. Choose quantity and click “Add to Cart.”

  3. Proceed to checkout.

  4. Enter your shipping and payment details.

  5. Confirm your order.

You will receive an order confirmation email immediately after purchase.

3. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • Secure payment providers available at checkout

All payments are processed securely using encrypted technology.

4. Can I change or cancel my order after placing it?

Orders may be canceled or modified before they are processed and shipped.

Please contact us as soon as possible:

📧 cs@pokecardcollector.com
📞 +1 (410) 263-6732

If your order has already shipped, you may return it after delivery in accordance with our Return & Refund Policy.

5. How long will it take to receive my order?

  • Processing Time: 1–2 business days

  • Standard Shipping: 3–6 business days

  • Estimated Total Delivery: 4–8 business days within the United States

You will receive a tracking number once your order has shipped.

6. Do you ship internationally?

Currently, we only ship within the United States.

7. How do I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number.

Tracking information typically becomes active within 24–48 hours after shipment.

8. What is your return and refund policy?

We offer a 30-day return window for unused and unopened items in their original condition.

  • Returns require prior authorization.

  • Refunds are processed to your original payment method within 5–10 business days after inspection.

Please review our full Return & Refund Policy for complete details.

9. What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

We will arrange a replacement or issue a full refund, including return shipping costs where applicable.

10. How do I contact customer support?

You can reach us at:

Poke Card Collector
📧 cs@pokecardcollector.com
📞 +1 (410) 263-6732
📍 3109 Stratford Rd, Evansville, IN 47710, United States
🕘 Monday–Friday, 9:00 AM – 5:00 PM (EST)

Our team is happy to assist with questions about orders, products, or returns.

11. How do I know my personal information is secure?

We use industry-standard SSL encryption and secure servers to protect your personal and payment information. For more information, please review our Privacy Policy.

12. Can I update my shipping address after placing an order?

Please carefully review your shipping details before completing checkout.

If you need to update your address, contact us immediately. Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.